Brenda K. Friborg
South Riding, Virginia
brenda@silverdragon.com
Professional SummaryNetwork architect experienced in providing senior-level engineering support for a nation-wide internet backbone. Specialized in designing and maintaining IP+Optical backbones in carrier class environments. Extensive background in lab environments performing network simulation, to include hardware and software testing. Authored high-level documentation and training materials for Operations and Engineering personnel.
Work Experience Aleron, Inc. (Formerly Telia Internet, Inc.)
2100 Reston Parkway, Reston, Virginia
www.aleron.com
December 2001 to May 2004
Title: Manager, Network Operations
Duties: Supervise and train a team of engineers in the daily functions of a 24x7 Network Operations Center, to include maintaining a national OC-48 IP backbone and a legacy OC-12 ATM network, consisting of both Cisco and Juniper routers; troubleshoot hardware and software problems, work with vendors to resolve issues, and complete router maintenance and code upgrades as required; act as a technical escalation point for the NOC regarding all backbone and routing-related issues; ensure the timely resolution of all outages and customer issues by tracking the trouble tickets opened by the NOC and providing guidance; develop training courses on networking equipment, routing protocols, and new technologies for NOC personnel; write procedural documentation for troubleshooting equipment and network problems and maintain departmental website.
Cogent Communications
1015 31st Street NW, Washington, DC
www.cogentco.com
March 2001 to September 2001
Title: IP Test Lab Engineer
Duties: Develop test plans and documentation on equipment, technologies, and features to be implemented on Cogent's 10 Gigabit IP+Optical network, to include Cisco 15000 series optical platforms, Cisco 12000 series GSR backbone nodes, Cisco 10000 series aggregation platform, Cisco Catalyst switches; thoroughly perform the testing to determine functionality and interoperability before release into the live network; document test results and develop implementation plans; beta test hardware and software from various vendors; perform new code testing and bug tracking; create configuration templates and write standard testing procedures for features and protocols currently deployed in the field, such as BGP, MPLS, IS-IS, IP Filtering; write scripts to automate standard testing procedures; develop training courses on optical gear, networking equipment, and routing protocols for Service Delivery and NOC personnel; act as a technical escalation point for NOC personnel in the troubleshooting of network issues and scheduled router maintenance.
Rivien, Inc. (Formerly Clarity Communications)
8403 Colesville Road, Silver Spring, Maryland
October 2000 to March 2001
Title: Senior Engineer, IP Operations
Duties: Configure, monitor, troubleshoot, and maintain the uptime of the Cisco-powered Rivien backbone, and engineer traffic flow across the network; responsible for technical escalations and providing senior level support for Rivien customers; developed numerous tools and scripts to provide proactive and reactive troubleshooting of backbone and customer connections to the network; designed and deployed the network-wide BGP and IS-IS implementation, as well as the standard router configurations for all layers of the network; assisted in the field installation of the Rivien network, including access, aggregation and core nodes.Intermedia Business Internet/Digex
6800 Virginia Manor Road, Beltsville, Maryland
www.intermedia.com/products/businessinternet
March 2000 to September 2000
Title: Senior Staff Engineer/Team Lead
Duties: Supervise and train a team of engineers in the daily operations of a 24x7 Network Control Center, to include maintaining a large national backbone interconnecting over 75 Points of Presence, performing network troubleshooting and traffic engineering, and performing router configuration and maintenance; program and install new routers and switches for POP builds and re-builds; oversee the performance of other router maintenance and config window work; update dns zone files for new routers and backbone lines; responsible for NCC administrative and technical escalations.
May 1999 to March 2000
Title: IP Operations Engineer
Duties: Configure and maintain the stability of a large national backbone of over 75 Points of Presence, consisting of over 400 high end Cisco routers; perform network troubleshooting and traffic engineering; install new hardware and load new software when required; ensure proper configuration of customer and backbone circuits; provide Customer Support assistance in trouble-ticket resolution.
July 1998 to May 1999
Title: High Speed Leased Lines Installation Technician, Webmaster
Duties: Troubleshoot and install high speed leased lines for customers over various protocols, including Frame Relay, PPP, ISDN, and SMDS, at DS0, DS1, and DS3 levels; configure customer premises equipment, to include Cisco and Ascend routers, and Digital Link and Adtran CSU/DSUs; troubleshoot the installation of backbone circuits; responsible for the creation, content, and maintainence of the internal website used by other technicians.
Erol's Internet
7921 Woodruff Court, Springfield, Virginia
www.erols.com
April 1998 to July 1998
Title: Remote Access Technical Support Specialist, Mentor
Duties: To pinpoint and troubleshoot customer problems regarding their dial-up service; to assist and educate customers in the use of analog modems, operating systems, and internet applications; to act as a resource for trainees and to provide guidance, helping them to strengthen their performance and augment their knowledge bases; to monitor their performance and progress, in order to provide feedback to supervisors.
United States Army/National Security Agency
Bravo Company, 741st Military Intelligence Battalion, Fort Meade, Maryland
www.nsa.gov:8080
March 1995 to August 1996
Title: Signals Intelligence Product Reporter/Squad Leader
Rank: Sergeant/E-5
Duties: Supervise and direct the intelligence analysis and technical reporting of twelve soldiers and airmen in a national level Joint Intelligence Center. Responsible for the processing and consolidation of those technical reports into a subsequent product report containing highly classified time-sensitive intelligence information to be distributed to decision making entities worldwide. Responsible for further analysis in order to maintain continuity on intercepted foreign communications and activities that affect national security.March 1993 to March 1995
Title: Electronic Warfare/Signals Intelligence Analyst
Duties: Gather, sort, and perform initial analysis on intercepted communications and signals of assigned foreign targets, in order to identify communication patterns and procedures indicative of those targets and to isolate valid message traffic. Responsible for issuing time-sensitive technical reports on the activities of those targets to national level consumers.
Specialized Skills
Equipment: Cisco 12000/12400, 10720, 7500, 7200, 3600, 2600 and 2500 series routers, Juniper M40 and M20 routers, Cisco Catalyst 2924XL, 2948G, 4908G-L3, 4912G, and 6509 switches, Alteon ACEswitch 180, Cisco ONS 15454, 15800, 15252 and 15201 optical platforms, Avanex, Copper Mountain Copper Edge DSLAM, Turnstone Copper CrossConnect CX100, Tollbridge TB200 Voice Gateway, Ascend SDSL Pipelines, CSU/DSUs from Digital Link, Kentrox, and Adtran, SGI O2s, Sun Ultra 2 and Ultra 10 Workstations, Smartbits 6000B
Operating Systems: Cisco IOS 12.1 and earlier, JUNOS Internet Software 5.1 and earlier, IRIX 6.3, Solaris 8, Linux, Windows NT 4.0, Windows95/98/2000
Software: SmartFlow 1.30, WaveLook, MicroMuse Netcool, Naviscore, Inktomi Traffic Server 1.1.6, Apache 1.3, XWindows, Remedy, Photoshop, Gimp, Microsoft Office, Visio
Protocols/Standards: TCP/IP, BGP, MPLS TE, MPLS VPNs, RSVP, IS-IS, OSPF, EIGRP, RIPv2, VoIP, SONET, DWDM, OC-192, OC-48, OC-12, OC-3, ATM, Frame Relay, SMDS, PPP, FDDI, Ethernet, Fast Ethernet, GigE, 802.1q, DHCP, NAT, SNMP, AAA, CAR, WRED
Languages: Perl/CGI, Expect, HTML, JavaScript.
Education
George Mason University
4400 University Drive, Fairfax, Virginia 22030
September 1997 to August 1998
George Washington University
2121 I Street NW, Washington, DC 20052
September 1996 to December 1996
University of Wisconsin
5500 Maryland Avenue, Milwaukee, Wisconsin
September 1990 to August 1992
Advanced Cisco Router Configuration - ARG, Arlington, Virginia
Cisco Gigabit Switch Router Course - Cisco Systems, San Jose, California
Introduction to UNIX - National Cryptologic School, Fort Meade, Maryland
UNIX Text Processing - National Cryptologic School, Fort Meade, Maryland
Introduction to SunOS - National Cryptologic School, Fort Meade, Maryland
Introduction to Signals Technology - National Cryptologic School, Fort Meade, Maryland
Introduction to Electronic Intelligence Analysis - National Cryptologic School, Fort Meade, Maryland
Electronic Warfare/Signals Intelligence Analysis Course - Goodfellow Air Force Base, Texas
Primary Leadership Development Course - Fort Campbell, Kentucky
Achievements
Cisco Certified Network Associate
June 2001
Team Lead of the Quarter
Network Control Center, Intermedia Business Internet
3rd Quarter, 2000
Certificate of Achievement for Professional Excellence
741st Military Intelligence Battalion, Fort Meade, Maryland
February 1995
Soldier of the Year
704th Military Intelligence Brigade, Fort Meade, Maryland
1994
Distinguished Honor Graduate
Primary Leadership Development Course, Fort Campbell, Kentucky
May 1994
References
Available Upon Request